Terms

The words, the design and the code here are ours. The client work shown belongs to those clients. Have a read and take ideas, just don’t copy the site wholesale.

Every price on the services page is a starting point, not a fixed quote. The real number comes in writing once we know what the job actually involves.

All prices are in Australian dollars. We’re not registered for GST, so there’s no GST added to anything we charge, and none for you to claim back.

• Pay upfront: half the price to start, half before the site goes live. Never after.
• Or, on Starter, Standard and Full, the 6-month plan: 20% of the plan total to start, then six equal monthly payments. The plan total is the upfront price plus a fixed extra, and it’s the most you’ll pay. No interest is charged.
• The first payment is invoiced a month after the deposit, then on the same day each month, each with 14 days to pay. The dates stay put if the project pauses or goes live early.
• On the plan the site can go live before it’s paid off, as long as no payment is overdue. A care plan stays on until the last payment, and the site stays on our hosting until then.
• If a payment is 14 days late, work stops. At 30 days late the site can come down. We’ll email you before each step. Catch up and everything starts again. If it never gets caught up, the agreement ends, you owe nothing more, and the site stays ours.
• Pay the plan off early and the part of the extra you haven’t used comes off.
• The deposit isn’t refundable. It’s what reserves your spot in the queue.
• Two rounds of changes are included. Anything past that gets quoted before we start it, so you’re never billed for something you didn’t agree to.
• The number of pages is set in your written quote.
• We need your photos, and your words if you’re on the landing page tier, within 14 days of starting.
• If we’ve had nothing after 30 days the project pauses and goes back in the queue at whatever our availability is then. No restart fee, as long as your invoices are paid up.

• A plan starts the day your site goes live. It bills monthly in advance and keeps running until you stop it.
• Cancel any time. No notice period, no exit fee. Your plan runs to the end of the month you’ve already paid for. On the 6-month plan it stays on until the last payment.
• We don’t reply to reviews for you. If you want one on your site as a testimonial, tell us in writing and we’ll put it up.
• Essential, Plus and Advanced include 30 minutes, an hour and two hours of changes a month. On Plus and Advanced, unused time carries into the next month, up to two hours on Plus and four on Advanced, and stops when the plan does. Essential’s time doesn’t carry. Anything past it gets quoted first, at $125 an hour.
• If the site breaks or gets compromised, we put it back from its saved history at no charge, and that never comes out of your included time. Something that breaks on the side of a service in your own name, like a payment or booking provider, a change you ask for because of it, or a site someone else has altered, gets quoted first.
• A site that takes payments or bookings, or has a member area, needs to be on Plus or above while those parts are live, so they get checked every month. A site that only links to a shop you run somewhere else doesn’t need Plus for that.
• On Plus you get one small improvement to the site every three months, and on Advanced one a month, picked from what your visitors are actually doing and agreed with you if it changes words or photos. It comes out of your included time. Anything bigger gets quoted first. On Advanced you pick one service each quarter, and each month’s improvement and wording work go to that service’s pages.
• On Plus and Advanced, if the site goes down or your form or phone link stops working, we start on it the same business day, Monday to Friday, Sydney time. Started means we’ve looked, told you what’s happening and begun the fix. A fault on the side of a service we don’t run, like the hosting platform or the email service, we chase but can’t promise a time on.
• On Advanced, if the site gets slower for your visitors, we put it right and it never comes out of your included time. Slowness caused by another company’s service on your site, like a booking or ordering window, or a fix that needs a redesign, gets quoted first.
• On Plus and Advanced we put public holiday hours on the site before each holiday, from the national and NSW calendar. Tell us if yours are different. If we look after your Google listing, the hours go on there at the same time.
• On Plus and Advanced, if you ask, we keep your Google listing current: your hours, photos you send us and your list of services. The listing has to be verified, with us added as a manager. It never comes out of your included time. We don’t post to it or reply to reviews on it. Setting a listing up is a separate add-on.

• Growth Partner is marketing on top of a care plan. What’s in it and what it costs is agreed in writing before it starts.
• The first three months are a minimum, billed monthly in advance. After that it’s month to month and you can stop any time, with no exit fee, at the end of the month you’ve already paid for.
• Any advertising spend is paid by you straight to the platform. It never passes through us.

• Homepage only, not a full site.
• One design direction, not a set of options to pick from.
• It stays our work until you pay for a build. Then it’s yours like everything else.
• No cost, and no obligation on either side.

Your domain is yours from day one, always in your name, never ours. Your content and photos are always yours. The finished site is yours once it’s paid for: when the build is paid if you pay upfront, or with the last payment on the 6-month plan. While you’re on a monthly plan we host the site on our account, as part of the plan. Once it’s paid for, if you leave we’ll move the site and its code to you, free.

The one thing we keep is the right to show the work in our portfolio and write about it.

We build sites that load fast and are set up properly for search engines. We can’t promise you a position on Google, a number of enquiries or a sales figure. Nobody honest can.

Hosting goes down occasionally, ours and everybody else’s. We monitor it and we fix it, but we’re not liable for money lost while a site is down or for anything outside our control.

We’ll update it when things change, and the date at the top tells you when we last did. Your signed agreement doesn’t change just because this page does.

Paige Sawkins trading as Kindred Web Design, ABN 62 761 627 546.
enquiries@kindredwebdesign.com.au
0409 044 138