Privacy policy

When you fill in the contact form: your name, your email address, your business name and website if you give them, the rough budget you pick, and whatever you write in the message box.

When you visit any page: two analytics tools, Google Analytics and PostHog, record anonymous information like which pages you looked at, roughly which part of the world you’re in, and what sort of device you used. Neither one knows your name.

A replay of your visit: PostHog also records what happens on screen while you’re here, so we can watch it back later. That means where you moved the mouse, what you clicked, and how far you scrolled. It’s the same information as the stats above, just as a video instead of a number.

What it does not record: anything you type into a form. Every text box on this site is blanked out before the recording leaves your browser, so your name, your email address and your message are never in it. Those reach us through the form itself, not through the recording.

Contact form details, so we can reply to you. That’s the whole reason.

Analytics, so we know which pages are worth keeping and which ones nobody reads.

The replays, so we can see where the site is confusing people. If everyone scrolls past the same section or gives up at the same spot, that’s us needing to fix the page, and a number on its own won’t tell us what to fix.

Form submissions pass through Formspree, a form service based in the United States, and then land in our email inbox, which runs on Google Workspace. Analytics data and the session replays go to Google Analytics and PostHog, both also in the United States.

Both of those are outside Australia. If that bothers you, email us or ring us directly instead of using the form. Either is completely fine.

Only the two of us, Ben and Paige, read what you send. The services named above carry and store it for us, and that’s all they do with it. We don’t sell, rent or share your details with anyone. We’re two people, not an agency with a sales team.

Enquiry emails stay in our inbox. If you want yours deleted, ask us and we’ll delete it.

Google Analytics and PostHog each set a cookie so they can tell whether you’re a returning visitor. You can block cookies in your browser settings and this site still works normally.

Ask us what we hold about you, ask us to correct it, or ask us to delete it. Email enquiries@kindredwebdesign.com.au and we’ll sort it out, usually within a few days.

If you’re not happy with how we’ve handled your information, tell us first and give us a chance to fix it. If that doesn’t sort it, the Office of the Australian Information Commissioner takes complaints at oaic.gov.au.

Paige Sawkins trading as Kindred Web Design, ABN 62 761 627 546.
enquiries@kindredwebdesign.com.au
0409 044 138